Frequently Asked Questions (FAQs)

1. Do you deliver all over Pakistan?

Yes ✅ We deliver to all major cities and towns across Pakistan through trusted courier partners.

---

2. How long does delivery take?

Delivery usually takes 3–7 working days, depending on your city and courier service.

---

3. What payment methods do you accept?

We accept:

Cash on Delivery (COD) – available nationwide

Bank Transfer / Easypaisa / JazzCash (on request)

---

4. Are the watches original?

Our watches are luxury-inspired timepieces, crafted with premium designs and high-quality materials. They are not branded originals but deliver the same elegant look and feel at an affordable price.

---

5. Can I return or exchange my order?

Yes ✅ You can return or exchange your product within 2 days of delivery, provided it is unused, in original packaging, and in perfect condition. (See our Return & Exchange Policy for details).

---

6. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery. We’ll arrange a replacement or exchange at no extra cost.

---

7. Do you offer warranty?

We provide a checking warranty at the time of delivery. Long-term company warranty is not available, but we ensure quality and customer satisfaction with every order.

---

8. How can I track my order?

Once your order is dispatched, we’ll share a tracking number via WhatsApp/SMS so you can follow your parcel online.

---

9. Do you charge for delivery?

Yes, standard delivery charges apply and will be shown at checkout. Sometimes we offer free shipping promotions.

---

10. How do I contact customer support?

You can reach us anytime at:
📩 Email: hmueliteofficial@gmail.com
📞 WhatsApp/Helpline: +92 339 040 0292